FREQUENTLY ASKED QUESTIONS

When you are looking for Virginia Beach tree services, quality, reliability and experience are three key factors to explore. Tracstar Tree Experts has over 30 years of experience in the industry and provides the full range of tree services and storm cleanup. It is also important to look for a company with an active and aggressive safety program. Tracstar employees are trained in safety and employ the most up to date safety technology. Our employees are trained and licensed to look for and treat for pests and diseases It is very important that any tree company you choose to do business with have all the correct insurance in place and should be available to answer your questions about any of these issues.

By its very nature, tree work is dangerous and should only be done by a professional. Liability insurance is important because it protects you, the homeowner, and your property from potential risk and damage. Workman’s compensation insurance protects tree professionals while they are working on a job. When you are seeking to hire a Virgina Beach tree company, be sure to request proof of comprehensive insurance from their insurance carrier before any work is started. If you have any doubts, call the insurance carrier for verification.

Virginia Beach trees need to be pruned for a number of reasons including: safety, aesthetics and tree health. Broken or dead branches can be dangerous if they fall - oftentimes without warning, even on a calm day! If a tree’s branches grow too big for the tree or are too close to your roof or chimney, they need to be pruned and cleared to prevent them from damaging your home. From an aesthetic perspective, pruning can help make a tree look better or provide you with a better view of your property or horizon. If you are thinking about Virginia Beach tree trimming, be sure to use a highl trained team of professionals like Tracstar Tree Experts!

At Tracstar Tree Experts, we take every precaution necessary to protect your property and minimize any impact to the landscape. For example, our crews lay down protective material over sensitive areas when necessary. Further, our foremen and crews are extremely experienced in all types of removals and pruning including hand work, aerial lift and crane work. Our clients constantly compliment us by mentioning that it is almost impossible to tell we were on their property other than to perform Virginia Beach tree work!

Through the use of properly trained professionals and utilizing sound pruning techniques, this work will not compromise the health of trees.

The best time would be in the fall after the leaves have dropped off the trees, which is usually around late October to late November. Hazardous limbs or deadwood may be removed at any time throughout the year.

Topping is the excessive and arbitrary removal of all parts of the tree above and beyond a certain height with no regard for the structure or growth pattern of the tree. Pruning is the selective removal of certain limbs based on the structure and growth pattern of the tree.

The stump removal Virginia Beach process is done with a Stump Grinder. A stump grinder is a machine with a series of cutting teeth on a cutting wheel. The wheel goes back and forth across the stump and down to a depth of between 4 inches and 2.5 feet. The depth is determined by how deep the stump goes below the ground.

Sometimes the stumps are on inclines or tight spaces that affect the depth we can grind. When indicated, roots are removed. We take the time to trace all VISIBLE surface roots within a reasonable distance to the stump. However, sometimes small roots slip by us, and we cannot be responsible for them. We can remove stumps and roots within about 2 inches of concrete, stones, and other obstacles. However, hitting these items could cause damage to them or the stump grinder. Therefore you may have some areas of the stump that we are unable to remove.

IMPORTANT: As a standard procedure, we backfill the stump hole with the chips manufactured in the grinding process. The bigger the stump, the bigger the pile of chips. The customer assumes all responsibility for their removal. The woodchips make excellent root mulch for landscape beds. We can remove the chips and replace the area with soil and seed for an extra fee. The customer is responsible for informing us of underground wiring, sprinklers, or drainage around the grinding zone. We will call utilities, and stump and or root removal may be ceased if the markings are too close.

Tree stump removal or grinding is a separate service; our tree service company can provide a quote if the service is requested.

We try to leave your yard in the same or better condition than we found. However, dragging the limbs to the chipper along with the back-and-forth foot traffic may mat down your lawn. The grass will spring back. Trees are heavy. Although we try not to damage properties, the weight of falling wood and debris removal can sometimes cause minor damage. We will not be responsible for damage caused by the normal safe course of our work.

We will try to inform you when the crew will arrive at the job site. If your job is scheduled and the weather prevents us from safely doing your job, then we may have to reschedule. Weather problems that occur between your acceptance of the job and the job itself may cause delays. Also, if a damaging storm has passed through the area, we may need to address emergency work, which can delay us from getting to you.

From time to time, the crew may arrive unannounced. This may be because your job is relatively small, and we try to squeeze it in when our staff is in the area. If a customer cancels or the team cannot do a job, they will call us for other work. Our company will try to send them to the site closest to where they are located. They may show up unannounced for this reason.

Tracstar Tree Experts uses the most modern and safest equipment possible. Our trucks and equipment are inspected regularly. In addition, due to issues that heavy-duty equipment can have on a residential property, we will not bring heavy equipment into your yard without your permission. We are very skilled at tree climbing and are very capable of doing your trees by hand when the use of a bucket truck or a crane is prohibited.

Our rates are based on an hourly figure. So when you contact us for an estimate, you get a firm quote. The estimating comes from our end. We look at a job, estimate how long it will take, and put a dollar figure on it based on the time we estimate it will take us to complete it.

Cancellation Policy — If service needs to be canceled please call  at least 48 hours prior to our crew’s arrival. Travel fees may apply if services are canceled within 48 hours of our crew’s dispatch.

Refund Policy — Customer satisfaction is extremely important to us. If you are displeased with your services, please call 757-515-6933 to discuss the issues.

Yes, we carry over a million dollar liability policy and are current with all other insurenace requirements to protect our customers homes.